Delivery and FAQs

Orders

Internet orders are taken 24 hours a day, seven days a week.

Deliveries

Our delivery charge is $12 per gift anywhere in Australia.

We despatch orders the very next business day after receiving them
(excluding weekends and public holidays).

Deliveries are made Monday to Friday during office hours only.

No Deliveries are made on weekends or Public Holidays.

Below is a guide of our expected delivery time frames as advised by our courier.
Delays are rare but may occur if our courier gets held up due to unforseen circumstances.
Sydney metropolitan and CBD
usually next business day but could be 2 business days from order placement.
(for example – order today, delivered tomorrow or following day)
Wollongong, Newcastle, Central Coast
2 business days from order placement
(for example – order placed Monday, despatched Tuesday, delivered Wednesday).
Brisbane, Melbourne, ACT
2 business days from order placement.
(for example – order placed Monday, despatched Tuesday, delivered Wednesday).
Adelaide
3-4 business days from order placement.
NSW country
3 – 5 business days from order placement.
Perth, WA, Tasmania, Northern Territory
4 to 7 business days from order placement.
Remote Locations Australia wide
7 to 10 business days from order placement.
Express deliveries can be arranged – please call to discuss.

Deliveries can be made to ANY overseas location, please call or e-mail for delivery charge and estimation of time.

If the recipient is not home and the delivery driver deems it unsafe to leave the gift at the doorstep a calling card will be left or he will try again a few times before the parcel is returned to us. There will not be any extra cost involved in this service, unless the parcel is returned to us and needs to be re-addressed.

We can arrange express delivery through Australia Post Guaranteed Next Day Service to almost anywhere in Australia (this service not available to some remote areas). Please call to discuss costs and timing.

Please make sure that you provide correct delivery details, otherwise an extra delivery fee will be incurred. We do not take any responsibility for wrongly addressed parcels.

We strive to get our parcels delivered quickly and we guarantee to dispatch gifts the day after we receive your order.

Hospital Deliveries

If you choose delivery to a hospital:
Be certain that recipient will still be in hospital on the day that delivery is to be made.
If there is a chance that the recipient will be discharged from hospital we recommend that you request delivery to her home. If the recipient is discharged on the scheduled day for delivery a re-direction fee to her home may be charged to you.
Please do not address the order to the baby.
Please ensure to provide us with the mother’s full name, room number, and ward and level (if applicable).

Secure Online Payments

Our ordering process is completed within a secure e-commerce environment to ensure that your details are safe and protected throughout the entire transaction. Your credit card details are not kept on our computer system and once your payment is made we no longer have access to your private details.

Substitution of Products

In the event that a product is unavailable or out of stock at the time of ordering we reserve the right to substitute that product with another similar item. We do guarantee that the replacement item will be equal to or greater in value than the original item.

Use of personal Information

Your personal details will never be given or sold to any other parties.

Your email address is added to our newsletter database. Our newsletter is sent approximately 2 to 3 times a year and includes new products, specials and upcoming events. If you would like us to manually remove your name from the mailing list please send us an email including your name and email address and we will remove it within 48 hours. info@babybouquets.com.au

Office Hours and Weekend Orders

Internet orders are taken 24 hours a day, seven days a week.

Our office is open Monday to Friday. Our office is closed on Public Holidays and weekends.

Feel free to contact us for telephone orders. We are happy to take your order over the phone.

If we are busy or unavailable you will be diverted directly to an answering machine. We will return your call as soon as we are available. All calls and enquiries are answered the same business day. If you need to speak to someone urgently you can call our mobile number.

Online orders placed Friday, Saturday and Sunday will be dispatched on the following Monday morning.

Refunds and Returns

If for any reason you are not happy with your purchase or your gift has any faults, we are happy to provide you with a FULL REFUND of the gift purchase price or a gift replacement
on return of the gift.

Australia wide delivery service – $12.00